Shipping policy

At pilatesGlo, we’re committed to delivering your order as quickly and efficiently as possible. Please review our updated shipping policy below for details on processing times, shipping options, and delivery expectations.

Processing Time

  • Due to temporary operational adjustments, processing times may take longer than usual.
  • Standard processing time: 1–3 business days (Monday–Friday, excluding holidays).
  • You will receive a confirmation email with tracking details as soon as your order has shipped.

Shipping Times:

Once your order has been processed and shipped, delivery times are as follows:

Australia & New Zealand: 5-15 Days
Rest of World: 5-20 Days

Note: Delivery times are estimates and may vary based on location, carrier logistics, and unforeseen circumstances.

Order Tracking

Once your order ships, you’ll receive a tracking number via email. Use this to monitor your shipment’s progress. If you have questions about tracking, contact us at hello@pilatesglo.com.au.

Important Delivery Information

Ensure Your Delivery Address is Correct

  • Please double-check your delivery address before completing your order.
  • pilatesGlo is not responsible for orders shipped to incorrect or incomplete addresses provided at checkout.
  • If an address correction is required after shipping, additional fees may apply, and delivery delays could occur.

Import Taxes and Duties

  • Please note that import taxes, customs duties, and fees may apply for international orders depending on your country’s regulations.
  • These charges are the responsibility of the customer and are not included in the price of your order or shipping fees.
  • If applicable, your local customs office will notify you of these charges, and payment will be required to release your package.

Shipping Delays

Delivery times may vary due to factors beyond our control, including:

  • Carrier delays
  • Weather disruptions
  • Customs processing for international orders

We appreciate your patience and will do our best to keep you informed.

Undeliverable or Lost Packages

If your package is marked as delivered but you haven’t received it:

  1. Check with neighbours or around your delivery location.
  2. Contact the carrier to verify the delivery details.
  3. If the issue isn’t resolved, reach out to us at hello@pilatesglo.com.au for assistance.

Questions?

For any shipping-related inquiries, contact us at hello@pilatesglo.com.au. We’re here to help!